ArticleReliability5 min read
Observability for business processes, not just servers
Why every automated business process should be able to answer: what ran, what waited, what failed and why.
By the Zynapte team
Processes fail quietly
When a business process spans several systems, a failure in one step may not produce an obvious error. The invoice is simply never posted, or the customer is never onboarded.
Record every step
A run should carry a timeline of steps with inputs, outputs and timing. That record turns 'something went wrong' into a specific step you can retry.
- Explicit waiting and failed states
- Retries scoped to the failed step
- Alerts routed to the process owner